FIXTURE QUESTIONS

How do I clean Raw Brass?

If your Raw Brass fixture has tarnish or fingerprinting, you can clean it using a brass metal polish. We recommend a product called Brasso.

Are your fixtures dimmable?

Yes, all of our fixtures are compatible with dimmer switches.

Are your fixtures compatible with sloped ceilings?

Yes, we can add a swivel to accommodate sloped ceilings on most of our chandeliers and semi-flush fixtures.

Can this fixture be made in a plug in version?

Most fixtures can be made into a plug in version for an additional fee, just shoot us a message!

Can you add a switch to this fixture?

Most fixtures can have a pull chain or push button switches added for an additional fee, just shoot us a message!

Is this fixture compatible with my country's voltage? 

Yes, our fixtures are 110-240V compatible so they work in all countries.

Is this fixture available in other finishes? 

Most fixtures can be made in raw brass, sealed brass, matte black, matte white, polished nickel, mauve, or mint green. Just shoot us a message!

What is UL Listed and why is it important? 

UL is the most respected name in product safety in the United States. Using UL's strict traceability guidelines, all components of a completed product meet or exceed UL's quality and safety standards. When a lighting fixture is UL Listed, it means the final product has been tested and certified to UL standards. It then gets a holographic UL label on the backside of the canopy indicating it has passed. To see if an Illuminate Vintage fixture is UL Listed, look in the title or description of the listing. Note that fixtures with movable joints will not be UL Listed, but will be constructed with UL Listed electrical components.

NOTICE TO CALIFORNIA RESIDENTS : PROPOSITION 65 INFO 

California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions.WARNING: This product can expose you to chemicals including nickel which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, visit www.p65warnings.ca.gov/. Wash hands after handling.

         SHIPPING

When will my order ship?

Our fixtures are handmade to order and have a build time of 5 business days in addition to 3-4 days for shipping within the US, or 8-10 business days for international shipping. We do not keep stock of our fixtures at this time.

Do you offer expedited build times? 

Yes, pricing depends on your order subtotal but starts at just $50. This option puts you to the front of the build queue and typically reduces build times from the standard one week down to just 1-2 business days if parts are in stock. This option does not change the shipping speed, which is generally 3-4 business days for USA customers, and 2 weeks for international customers. Send us a message if you're on a time crunch and we'll work with you!

What services do you ship with?

Standard USA service is USPS 2-3 Day Priority Mail for small items. Larger or heavier items are typically shipped FedEx 3-4 day.

My fixture arrived damaged. What now?

We do our best to pack our fixtures so that they do not get damaged, but sometimes damage does occur during shipping. Shoot us a message at support@illuminatevintage.com and we'll help you out.

Do international customers have to pay taxes and duties? 

Yes, since we do not collect tax on behalf of your local government, your purchases are subject to local taxes and duties as applicable.

International Customers: My tracking link isn't working, what do I do?

The tracking hyperlink does not work for our international customers, instead you can use the same tracking number provided (starts with an R) at www.ppxtrack.com
Our international shipments are fulfilled from a central hub in Chicago, so for the first few days while it is in transit the tracking will display an error. Once it is scanned into the central hub, it will begin to display information. Shoot us an email at support@illuminatevintage.com if you have any trouble or need assistance!

         RETURNS

What is your return policy? 

The best in the business. We pay the return shipping, you get a full refund. There is no time limit so take as much time as you need to decide. You can even return previously installed fixtures. 100% satisfaction guaranteed.

How do I initiate a return?

Send over a message to support@illuminatevintage.com and we'll set you up with a prepaid return label.

Do you accept returns on custom fixtures?

Yes! We accept returns on all of our fixtures, including custom orders.

Do you offer a warranty?

We offer a lifetime warranty on all of our fixtures, if you have any issues with your fixture at any point you can send us a message and we'll help you out.